Unified Fare Payment and Chicago Bike Share

There hasn’t been a lot of recent news about the bike share system coming to Chicago (hopefully) this spring. As Twitter user @JustinHaugens points out, Alta Bike Share (a consulting firm) only recently posted management positions for Chicago (here’s one).

At this point, we really have no idea what the stations will look like, but we can look to Capital Bikeshare in DC and Nice Ride in Minneapolis to get an idea, since Alta played a role in both systems’ development.

Capital Bikeshare station. Credit: Bike Arlington.

We also don’t know what the “key” will look like, but here’s another idea:

Capital Bikeshare key used to unlock bicycles. Credit: Mr. T in DC

Ideally, the “key” used to unlock a bike at a station should not be a unique, distinct key, but instead should be integrated with the rest of Chicago’s transportation payment methods.

It’s a bit of a stretch to believe this would have happened initially, especially since not every transportation option in Chicago currently has the same payment system. But this is exactly how it should be. Everyone in the Chicago region should be able to use one card to pay for all public transportation in the region: Metra, Pace, CTA, and, soon, bike share.

I’m not in the position to suggest who exactly should oversee such a payment system or ensure that payment makes its way to the correct transportation entity, but the point is that it should exist in the future. So many American cities have disconnected transportation payment mechanisms. New York in particular is pretty awful at this: On a recent trip visiting a friend in Jersey City, a trip to Manhattan requires taking the Hudson-Bergen Light Rail ($2.25 per ride), then a PATH train ($2.25), and, depending on the destination, a ride on the Subway ($2.25). All require different farecards. Indeed, New York and New Jersey are different states, but we should expect more cooperation among transportation networks in the country’s largest metropolitan region. This is not unique, either; many cities across the country require different fare payments on their different transportation systems.

We’ll go across the Atlantic to—you guessed it—Paris, where transportation in the region (Ile-de-France) is spread across different brands, service levels, and government entities but is unified by one payment mechanism, including the bike share system, Vélib. The Syndicat des transports d’Île-de-France (STIF), or “Transport Organization Authority”, oversees the transportation in the region (similar to RTA in Chicagoland). You can get a ride from the suburbs on a regional Transilien or RER train to central Paris, where you can transfer to the Metro, and finally grab a bike from a Vélib station, all using just one card: The Navigo pass.

Wireless Vélib card used to unlock bike at staion.

You can, of course, still buy paper tickets (which are still unified across modes) for the Metro, RER, or Transilien, or get a Vélib card if you don’t use public transportation often. Paying the fare doesn’t get one a ride on Vélib, though: a separate annual subscription is still required, it’s just loaded onto the same card. In the future, you’ll likely be able to use your phone to do the same thing.

It should be noted that Paris is perhaps unique in integrating all modes, for even London’s Cycle Hire has not integrated its payment system with the Oyster card. If you’re aware of other cities that do integrate their bike share systems with their public transportation payment systems, let me know in the comments.

If CDOT were to talk with CTA and find a way to integrate the future bike share system with the forthcoming Ventra card, it could reduce a significant barrier to using the bike share system. If we assume the Chicago system will be similar to Minneapolis and DC, it means having to register online to receive a key or pay-per-day at a kiosk. By offering an option to pay an extra few dollars per month or year on the unlimited Ventra card in order to use bike share, a new connection could be made between CTA and a user’s final destination, and increase use of the bike share system. When the day comes where Metra integrates Ventra, it could create even more options. Could we see the day where denser suburbs, like Evanston and Oak Park, have their own bike share systems that also integrate with Ventra?

Aside from the payment mechanism, how the bikes are released is also important – if it is to be like Nice Ride, where the key is inserted into a slot to release the bike, it means there is no immediate possibility to implement wireless cards at the stations to release a bike. If wireless cards were implemented instead, we could see people unlocking bikes using smartphones, RFID-enabled credit cards, Ventra, or the bike share’s own card. It could even go so far as to wireless hotel keys being linked to the system – 24-hour memberships paid by hotels to help their guests get around, or single-use cards being issued for certain events.

Without a doubt, Alta has looked around the world at the best practices for bike share and has created some amazing systems. The fragmented organization of our city governments has also ensured that many of our transportation systems are inefficient. Smart transportation networks bridge the gap between these inefficiencies and create systems that are easy to navigate. A major part of this is ensuring that people can use the different systems with a common payment system. Hopefully, we will see more of this in the future.

EDIT: An earlier version of this post incorrectly stated that Alta manages Nice Ride in Minneapolis. Alta merely provided assistance in station location and site design guidelines.

CTA Next-Train Displays Arriving in More Stations

One of the best ways of improving the rider experience when using public transportation is to give riders more information. CTA has done a good job in giving riders more information about the location of the bus or train they’re waiting for, both by placing displays on bus shelters and in train stations, as well as opening the data to developers to create apps for smartphones and SMS information services.

Before, I’ve complained that some of the displays on train platforms aren’t that great (specifically at the Belmont and Fullerton stations) because they spend only 1/3 of their time giving useful information; for the rest of the time, they show a standard “Thank you for riding” message or train arrival times that will be irrelevant for the waiting passengers (since other trains will arrive first). Other displays throughout the network, such as the Titan displays, show everything but important information, like the weather or news and other things we don’t really need to see on a train platform.

Finally, there is the latest type of screen, which was recently installed in the Chicago (Red line) station on the mezzanine, just before going down to the platform.

Spotted at the Chicago Red line station. Credit: Rodney LaBauex.

Spotted at the Chicago Red line station. Credit: Rodney LaBauex.

I like that the screen is on the mezzanine for a few reasons:

  1. You can grab some food or drink on the mezzanine if you see that your train isn’t coming for a few minutes (yes, I know, you’re not technically supposed to eat on the train).
  2. Since you can’t see the trains from the mezzanine, you can only hear them, it would avoid the running rush that happens when you hear a train coming and it ends up being a train going in the opposite direction.

I don’t know if they will be putting these screens up on the platform either. If they already have them on the mezzanine, I don’t see the point of adding more (except perhaps to notify passengers of train delays or express-running trains). Of course, some stations (Grand on the Red line comes to mind) already have displays on the platform that do nothing but show the current time and the “Thank you for riding” message – those could be retrofitted or replaced. I do think it would be nice if some of the elevated train stations had signs on the outside of the station, hanging over the sidewalk, showing the next train/bus arrival times on one screen. Certain stations that are near certain attractions, like Wrigley Field or the airports, could have these screens located at unique locations as well.

I asked the CTA if they had a list of where else the displays would go up, and they said they plan to have all of them up in every station by the end of 2013. I hope that type of plan isn’t the same as with the bus tracker displays on shelters, which were delayed. Giving more information to riders is important in improving the quality of the experience.

Union Station feels a little brighter

I haven’t taken a train to or from Union Station in Chicago for a few months, but today I noticed that many of the lights in the station felt a little brighter.

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North concourse of Union Station, Chicago. Credit: Shaun Jacobsen.

 

According to the Union Station website, many of the station’s lightbulbs were changed recently. As a result, there is an annual savings of 3,142,932 kWh, or $336,402 in energy costs, annually.

Union Station always felt a little dreary (the Great Hall notwithstanding), if not because of the lightbulbs, because of the low ceilings or pollution from the diesel trains on the tracks. It feels a little brighter now.

Chicago Union Station’s unfortunately underused Great Hall. Credit: Wikipedia.

It would take some high ceilings and natural light for Union Station to feel like a more “European” station. That’s not to say that we should be building stations modeled after European stations, but most of them do feel airier and brighter. Most trains in Europe are also electrified, meaning no local pollution.

Gare du Nord in Paris

Gare du Nord in Paris. The regional/international station is also connected to Metro lines 4 and 5, and RER lines B and D. Credit: Wikipedia.

It’s worth noting different train station designs around the world. I haven’t visited many stations in America outside Europe, since we don’t have a very decent regional train network in the U.S., but I do know that there are some gems. I have visited Grand Central in New York, whose concourse is very open (the tracks are not). I’ve also heard that Union Station in Washington, D.C. is very nice. It would be nice if the Great Hall in Union Station could see more “life” like Grand Central.

If you’ve seen “airier” and “brighter” train stations here in the States, where are they?

My Long Weekend in New York City

I recently got back from a short-ish vacation in New York City. I’ve been to New York once before but I was younger and hadn’t yet studied cities, the urban environment, sociology, or urban planning, so it wasn’t as interesting then as it is now. I do remember remarking on how mind-bogglingly large and populated Manhattan is and the sheer amount of people that move about it every day.

While I was there I walked – a lot. I believe the most I walked in a day was around 15 miles. The only thing I brought home were blisters on my feet! I love walking around cities and exploring aimlessly, and New York’s dense neighborhoods, stellar parks, and architectural eye candy were perfect. In all my walking and exploring, I noticed a few things about transit and the different ways to get around in New York. Continue reading

Observations on Metra

Last weekend I took the Metra to and from my hometown to visit family and friends for the Thanksgiving holiday. I don’t use Metra as often as I used to when I was younger and lived far from Chicago, but I still use it occasionally and find a few problems with Metra as it currently is:

Fare Collections

Metra uses an antiquated fare system I wrote about when CTA Ventra was announced. Conductors still come around to sell and check paper tickets, which can be paid with cash only. Passengers who want to pay with a credit/debit card must pay in a staffed station. Not all stations are staffed, and some that are are not staffed at all times (especially weekends – when fewer passengers are using monthly fares and more are buying one-ride or weekend tickets). If a passenger arrives just moments before the train departs, does not have time to buy a ticket in a staffed station, and boards the train, they will be subject to a $3 surcharge per ticket for purchasing the ticket on the train.

It’s really kind of a mess for the nation’s single largest commuter rail network.

Continue reading